FAQ
THE NAME HAPPENSTANCE
The name 'Happenstance' was inspired by a line in the Eric Church song Springsteen. To us, it means the intersection of luck and opportunity.
How Do I Buy Happenstance?
What States Is Happenstance Available?
You can find Happenstance in Tennessee, Georgia, Florida, South Carolina, and Texas. We ship to all US states (where legally permitted) with the exception of Michigan, South Dakota, Tennessee, and Utah.
Our offerings are currently limited to the US.
What Sizes Are Available?
Our Founder’s Edition and Single Barrel are both 750mL, that is currently the only size we offer.
What is the ABV?
Happenstance Founder’s Edition is 45% ABV, 90 proof. Happenstance Single Barrel is 55% ABV, 110 proof.
Who Distributes Happenstance?
Lipman Brothers in Tennessee (Knoxville, Chattanooga, Nashville), Empire in Memphis, TN and Georgia, Mexcor in Texas, Reyes in South Carolina, and Park Street in Florida.
Do You Use Artificial Flavors?
No, we do not add any artificial flavors or additives to our whiskey. Flavor notes in our products come from the barrel. Flavor images are for depiction only.
How Do I Drink It?
Happenstance is made to be enjoyed however you like your Whiskey! But if you want our take, we prefer it neat or as a cocktail base! Check out our cocktails page for lots of Happenstance recipes. As always, please drink responsibly and must be 21+ to enjoy.
Do You Ship?
YES!
We ship to all US states (where legally permitted) with the exception of Michigan, South Dakota, Tennessee, and Utah.
Please note that our expanded availability has led to a slight increase in shipping rates. To show our appreciation for your support, we’ll cover shipping on orders $125+. Thank you for your understanding.
WHAT IS THE TYPICAL PROCESSING TIME for orders?
Most orders are processed within 1-2 business days after placing the order.
Delivery time will vary depending on your location, the carrier used by the licensed retailer who processed your order, and external factors that impact shipments.
Due to the regulated landscape of spirits, Happenstance is not responsible for the fulfillment of spirits orders. All spirits orders are processed and fulfilled by licensed third-party retailers for legal compliance.
I need help with my online order!
For spirits, feel free to reach out to us at sales@vistawinespirits.com if you have any questions about your order.
For merchandise, please reach out to hello@happenstancewhiskey.com.
How Can I Cancel My Order?
Please reply to the confirmation email right away. Be aware if your order has already been shipped out by a retailer, Bottle Nexus cannot guarantee they will be able to cancel your order.
What happens if my order is returned?
If the provided delivery address is incorrect, if you refuse delivery, or if delivery is not successful after the final delivery attempt, we will refund you minus any restocking fees incurred upon product being returned to the fulfillment warehouse. We reserve the right to withhold the shipping costs in addition to the costs of the shipment's return from the refund.
I missed the carrier’s delivery attempt. What do I do next?
Please be aware it is every customer's responsibility to ensure that someone 21+ is available to receive and sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.
If the package is returned to the sender please, email sales@vistawinespirits.com. Be aware that there may be additional fees to help offset the costs of retailers accepting returned packages or reshipping orders.
What name will appear on my bank statement?
You will see LONGHORN WINE & SPIRITS on your bank statement when completing your purchase. All payments are processed by third-party retailers on the Bottle Nexus network,
How will the bottles be packaged for shipping to keep them safe?
Each bottle is individually wrapped and securely packed in a sturdy box, to ensure it arrives in good condition.